I appreciate your understanding of this matter. Please understand that while we strive to accommodate room preferences, we are unable to guarantee specific room types due to factors like availability and operational considerations. It's important to us that our guests feel valued and comfortable during their stay, and I am sorry that we fell short of meeting your expectations. I genuinely regret any discomfort this may have caused. I want to acknowledge your concerns regarding being placed in a smoking room. OceanAir and hard rock cafe here we come! Here is a typical response from them got about 20 over the last 2 days.” I understand your disappointment, especially after being a loyal guest for 20 years. We will never gamble or stay at Tropicana. Needless to say we got the run around and never got moved hated our stay felt like we lived in smoke in the room and on the casino floor where non smoking areas are a thing of the past. My husband goes down to check in at 10 am- lady tells him why do you come down here you should use Ivy. Tropicana now has a stupid Ivy system that texts you- I told Ivy what had happened and she said nothing she could do at that time but rest assure if we went downstairs first thing in the morning they would fix it. Which he did he just forgot to tell us it was a smoking room and when I say smoking I mean smoking. Guy tells me he is so sorry no problem he will upgrade us to a much nicer room a suit. Walked down to the check in desk stood in line 90 minutes. Chelsea tower was always an option I could have booked but I didn’t. When we checked in at the kiosk we were assigned to the Chelsea tower. We booked and paid for a west tower room.

Finest Punta Cana By The Excellence Collection All InclusiveĪfter staying at Tropicana for the past 20 years at least 5-6 times a year this was a horrendous trip.

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